I went to there store to get the price difference as I had bought stuff from them few days back and then it went on sale I had receipt from there store the other girl did it and then I went there after few hours with the receipt of Harrisburg and Lancaster store after being in the que for 23mins when my number came she refused and the manager came and said yes you can do it the lady on the counter got rude and said I have to again stand in the que from the back I explained her that I was in the que for 23mins and she was upset behaved like a BXXXH sorry I have to use this word.I had my ID my original receipt and after being in the que for 28mins again it was done will never go to this store location York Galleria Mall again.she wanted me to get hyper and leave.
If I could give the staff at this store higher ratings, I would! I'm a breast cancer survivor with a partial mastectomy and am quite hard to fit - near the top of VS' size range on one side, in the middle on the other. Every single person I dealt with was cheerful, compassionate (without making me feel like a freak), more than helpful, and made me feel like a million bucks. I found out I'd been wearing the wrong size for years, and my fitting took a long time, but both of the Sarahs and Janelle never lost patience and helped me find bras that fit. Even when I had a return, they were gracious and helpful. I highly recommend this store if you have a challenging fit situation!
Run as far from this place as you can!!!! The local garbage company provides better customer service than Victoria Secret management Melissa and Jessica, the store managers. Melissa was "the traffic director" who kept interupting the store associate during my fitting. There was NO WAY Melissa was going to allow this lovely sales associate to give one on one service to me. Because Melissa interrupted my first sales associate, I knew another customer needed a size 32 A bra, and there were many more customers who needed help NOW. When I left the store, composed myself and returned. After all, I have purchased Victoria Secret's products for 25+ years. Sara, the second store associate, was lovely. Sara did a great job @ customer service recovery . I actually was ready to buy $140.00+ products and planned to go on line to complete my purchase. However, I believe that negative experiences should be reported to the next level of management before going public such as a Google forum. Then, I met Jessica, "next please". Jessica perceives herself as being efficient. She was TOO BUSY to compense me for my previous bad experience, even acknowledge that I had a bad experience, nor give me the email of her superior. She did give me an customer service phone # which did not allow you to speak to a live person. Bottom line, it was not worth your time to enter this store. Go elsewhere to buy this type of product.
My local VS is the best!!! I love ALL of my VS girls!! Monica, Jen, Abby, Rosa, Meghan, Cassandra, Laura, and I'm sure I'm forgetting a few. Always kind, passionate about helping the customer, and professional!!
Super nice people!!
Attached is the picture of the Lady who does not know how to speak she is not to be in a retail store .The manager and the other girl working on the counter were great and know how to manage things
Victoria S Secret Pink is a US Clothing Store based in York, Pennsylvania. Victoria S Secret Pink is located at 2899 Whiteford Road, 122, York, PA 17402, USA.
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